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Discussion topic: No Sky Q internet connection on main box flashing amber I’ve switched off, reset and pressed the WPS

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This message was authored by Crowsonk This message was authored by: Crowsonk

No Sky Q internet connection on main box flashing amber I’ve switched off, reset and pressed the WPS

I have reset, turned off and pressed WPS. This keeps happening frequently and getting really frustrated. 

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Crowsonk
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This message was authored by Crowsonk This message was authored by: Crowsonk

Re: No Sky Q internet connection on main box flashing amber I’ve switched off, reset and pressed the

It keeps saying no network connection but my service status is fine etc 

This message was authored by Highlinder This message was authored by: Highlinder

Re: No Sky Q internet connection on main box flashing amber I’ve switched off, reset and pressed the

Posted by a Superuser, not a Sky employee. Find out more

@CrowsonkPressing the WPS will do nothing really for you unless you are trying to connect a device that is connecting via Wi-Fi to your network that is what the button is for. If you have a flashing internet light and it is amber it is trying to connect back up. If this keeps happening then you do have an issue.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Voller This message was authored by: Voller

Re: No Sky Q internet connection on main box flashing amber I’ve switched off, reset and pressed the

My sky box keeps freezing 

my WiFi doesn't work around the house and I've purchased additional boosters too. 
my router has an amber flashing light

This message was authored by Highlinder This message was authored by: Highlinder

Re: No Sky Q internet connection on main box flashing amber I’ve switched off, reset and pressed the

Posted by a Superuser, not a Sky employee. Find out more

@Voller Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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