Broadband outage

[Starock07]

Hi everyone 

My sky broadband was recently down for 13 days do sky offer some sort of payment in this situation?

if so how is it applied to my account?

Thanks in advance. 

[Daniel0210]

@Starock07 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.