Broadband outage in my area

[Adm64]

Whilst the broadband is unavailable at my house will Sky subsidise mobile data so I can tether to my phone?

[Daniel0210]

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@Adm64 wrote:

Whilst the broadband is unavailable at my house will Sky subsidise mobile data so I can tether to my phone?

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@Adm64 

No. 

In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

[TimmyBGood]

@Adm64 

The exception is that Broadband Boost and WiFi Max subscribers who are also Sky Mobile customers should get an additional 2GB data allowance.

Mobile data for outages

Have Sky Mobile? This one’s just for you. If not, join Sky Mobile to benefit from this too. 2GB of data will be added to your Sky Piggybank automatically if your broadband has an outage that:

Wasn’t planned

Lasts more than 30 minutes

Is between 7am and 11pm

Not got your data? It can take up to 24 hours to be added to your Sky Piggybank.

We’ll text you to tell you it’s been added but check your Sky Piggybank.

You can’t get more than three data credits in a month or 24 credits in 24 months.