Broadband outage- 1 week

[Michelle+SJ]

We lost our broadband internet access 1 week ago. So far we've heard nothing from Sky as to why and what's being done. On contacting Sky (which wasn't straight forward) I was just told there was an outage and it should be fixed soon. For a week I have been forced to look to work elsewhere as I'm unable to work from home without WiFi. 
can I please receive an update as to what is going on and a timeline for it being fixed, thank you.

[GD1]

@Michelle+SJ  No one on the forum can give you an update, you would need to keep chasing Sky yourself.

Working from home i'm afraid does not prioritise what is essentially a cheap domestic service.

Sadly your service is delievered over th Openreach network, they themselves are notorious for the lack of communication with ISP's

[Michelle+SJ]

@GD1  thank you so much for this. Weirdly I was told by Sky online chat to raise my question on this forum (first time I've used it). Clearly incorrect advise, so thanks for comfirming.

Understood about the WFH piece, I know it won't make it a priority to be fixed but I was thinking more about the compensation if the outage isn't fixed with their set timelines because of the knock on it's had?

I will go back to chasing Sky again, but thank you for taking the time to respond.

[Chrisee]

@Michelle+SJ see Customer Auto-Compensation | Sky Help | Sky.com

[Michelle+SJ]

@Chrisee perfect, thank you so much for this link. I'll take a look now.