Broadband out for week in my area, do Sky do dongles or anything?

[sinisjecht]

Hi,

Broadband is out in our area due to an openreach exchange box being hit by a car Ftmrisay morning. BT expect repair to take another week best case scenario, so our community is without broadband during this time.

As you can imagine this will cause some people issues with WFH, impatient kids etc - my question is do Sky do free 4g dongles or something of the like to keep the community's internet working in the mean time? Or is it just a case of deal with it and get compensation later?

[Daniel0210]

@sinisjecht 

Sky don't supply dongles. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

[sinisjecht]

Thanks. The guide is helpful and understood.

However there is no indication of how to report it to Sky. Is this just the usual cynical "make it as difficult as possible so we don't have to deal with people" or have I missed something? Is it just a case of calling them?

• Sorry if silly question 🙂

[Daniel0210]

@sinisjecht 
If you need to contact Sky, then if you already have a Sky Mobile or from your Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[Chrisee]

@sinisjecht if you haven't manged to report the fault I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.