Broadband not working

[Johnthegas]

No Broadband since upgraded to full fibre. Since 10th June.

Done all the suggested tests over and over again... Nothing. 

Any suggestions please? 

[caesarome]

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@Johnthegas wrote:

Done all the suggested tests over and over again... Nothing. 

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What was the result of the line test and what lights are lit (or not) on the hub ?

[Johnthegas]

No change. All lights as they should be except on the hub. Just the 2 green lights, but not the Internet light in the middle. 

[Lillysash]

Hi we are still experiencing a lot of drop outs can you please help

[caesarome]

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@Johnthegas wrote:

 but not the Internet light in the middle. 

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That appears to be your issue if the light is out so have you called Sky to report this to them ?