Hello, I received the message saying the issue has been fixed, however my connection speed is still around 320–350 Mbps, which is well below the Guaranteed Minimum Speed of 600 Mbps in my contract. There have already been multiple engineer visits and investigations, yet the issue remains unresolved. Because of this, I would appreciate if this case could be properly reviewed by the network team, rather than repeating the same checks again. At this point I am simply asking for the service to work as agreed and for the guaranteed minimum speed to be restored. Please investigate this further and provide a clear update, as this issue has been ongoing since 27 February.
