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Discussion topic: Broadband not working

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This message was authored by: Ldjfjrkfjr

Broadband not working

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Hi, my wifi is not working. I went on my account to check and noticed my contract had finished today, but I was on a rolling contract. I have had no communication mentioning my renewal details. I have now myself renewed my broadband in the app. 

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This message was authored by: JimM1

Re: Broadband not working

@Ldjfjrkfjr Your contract never ends with sky until you cancel it or OTS to another ISP!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

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