Discussion topic: Broadband not working
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Message posted on 14 Jan 2026 06:27 PM
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Broadband not working
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Hi, my wifi is not working. I went on my account to check and noticed my contract had finished today, but I was on a rolling contract. I have had no communication mentioning my renewal details. I have now myself renewed my broadband in the app.
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Message posted on 14 Jan 2026 06:29 PM - last edited: 14 Jan 2026 06:29 PM
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Re: Broadband not working
@Ldjfjrkfjr Your contract never ends with sky until you cancel it or OTS to another ISP!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
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