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Discussion topic: Broadband not working

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This message was authored by: Ls122

Broadband not working

The middle light on my broadband box is orange and my internet is not working for my tv or phone 

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This message was authored by: Alibali10

Re: Broadband not working

Either is mine it currently off a few minutes ago ive got the fibre 500 1 and sky app saying its all fine when there is 0 devices or anything connected without wifi connections
This message was authored by: Daniel0210

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Ls122 @Alibali10 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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