25 Sep 2024 09:17 PM
26 Sep 2024 07:52 AM
Posted by a Superuser, not a Sky employee. Find out more@STwithSky if only 0.1% of the 6 million Sky Broadband customers have lost connection that is 6,000 people so the answer to your question is yes but that can be for totally unconnected reasons.
Have Sky told you if it is an area wide issue or a fault in your line? Area issues are often complex and can take weeks to sought. Waiting weeks for an engineer is sort a single line is unusual but still possible.
However youbshould becdue compensation if your sefvicechas been down for more than 2 working days from when you reported the issue with a few caveats see Customer Auto-Compensation | Sky Help | Sky.com
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