Broadband not working

[Robbi]

Have brough a micro filter and have plugged the broadband end into the 'modem' part and the purple end into the purple broadband connection on the hub, and still no luck. 

[cookiemonsteruk]

@Robbi 

Are you a new sky customer or did they send out the hub to replace an older hub? 

When is your activation date?

***EDIT ***Apologies you already answered those questions

It could be a failed activation in which case you would need to call sky

[JimM1]

@Robbi A lot depends on the specific wiring of the master socket, and the type you have would normally be for connecting a phone to the telephone line. The micro filter is required to connect the router to and seperate it from the telphone side.

See the link i sent, and it will show you a picture on the guide....

Plus hope you are not leaving the router on the Radiator, they do not like getting hot.