Discussion topic: Broadband not working

Topic Author
This message was authored by Robbi This message was authored by: Robbi

Re: Broadband not working

Have brough a micro filter and have plugged the broadband end into the 'modem' part and the purple end into the purple broadband connection on the hub, and still no luck. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more



Are you a new sky customer or did they send out the hub to replace an older hub? 

When is your activation date?


***EDIT ***Apologies you already answered those questions


It could be a failed activation in which case you would need to call sky

Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by JimM1 This message was authored by: JimM1

Re: Broadband not working

@Robbi A lot depends on the specific wiring of the master socket, and the type you have would normally be for connecting a phone to the telephone line. The micro filter is required to connect the router to and seperate it from the telphone side.

See the link i sent, and it will show you a picture on the guide....

Plus hope you are not leaving the router on the Radiator, they do not like getting hot.


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