Broadband not working

[Ellie+Harris]

Hello, my broadband is not working and I have tried to reset it and turned it off and on again multiple times

[Devlad6141]

Hi, I also have the same issue this evening, where are you based in the UK?

[Ellie+Harris]

I'm based in Plymouth, Devon. Yourself

[Devlad6141]

Yes, also in Plymouth, glad it's not just me, that's helpful to know.

[Jjax]

Also not working in York

[Chrisee]

To anyone whose connection is down first step is to run the connection test in the My Sky app oveer a mobile connection. That will tell you if there is a known issue affecting your area if not it will try to test your linee which mmay cause the app to offer a check by an engineer. If it doesnt call Sky to report the fault.

Loss of service after midnight until 6am is often due to essential maintainance and upgrade work and is unavoidable just like over night road works.

[Jjax]

Not a lot of help when you work nights...

[TimmyBGood]

@Jjax 

No, but doing such maintenance during the day would have far wider impact.

[Jjax]

That is true. Still didn't help night workers.  Have I missed the memo it was scheduled I wonder

[TimmyBGood]

@Jjax 

Openreach and ISPs typically don't notify domestic broadband users about planned maintenance outages: that's a feature of much more expensive business broadband.  I get warnings about actual and potential loss of service on the work FTTPs: those run at about £180pcm each.

[jamesn123]

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@Jjax wrote:

That is true. Still didn't help night workers.  Have I missed the memo it was scheduled I wonder

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Zen Broadband's status site is good to lookup scheduled maintenance in your area. Just do a page search for your landline area code

https://status.zen.co.uk/broadband/