Broadband not working

[Racheljane1988]

Internet light flashing orange 

[GD1]

@Racheljane1988  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Gaurish]

Same problem in LS8

[Cdavies999]

Mine has gone down in PL5 but the app says everything is fine. Voice is orange, power and WiFi green but no light at all for internet.

[Moomin82]

Also CB23

[Kezza031]

Also in ox18, second time in the last 24hours

[Daveplymouth06]

Had 2 orange lights for internet and voice and did the resets voice has no light and internet still orange. Pl1 Area

[Daniel0210]

For those of you who have encountered issues since midnight, when there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.