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Discussion topic: Broadband not working

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This message was authored by: Martin2522

Broadband not working

No Internet connection
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This message was authored by: RHF1007

Re: Broadband not working

Yip not working here either 

This message was authored by: RHF1007

Re: Broadband not working

That's it back on. 
switched everything off at the wall socket 

This message was authored by: Shazzamci

Re: Broadband not working

Mines is still off. Clydebank(Glasgow). Done check on app and says all working

This message was authored by: Shazzamci

Re: Broadband not working

Back on now

This message was authored by: Seaqueen74

Re: Broadband not working

Mine not working properly green light just flashing awxy

This message was authored by: Daniel0210

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

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Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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