Broadband not working

[Matty41]

My broadband etc got disconnected in January due to bulling issues, I have paid all my account in full. But again for second month in row got only my tv services back not my broadband 

[GD1]

@Matty41  If your payment was more than 56 days overdue it's likely broadband was disconnected at the exchange, you will need to call Sky to ask to be reconnected, if they agree to do so.

[Matty41]

It wasn't, it was only the bill from January that had not been paid, was paid today with todays bill, I had an issue in January over billing as had paid early but not realised owed an extra month, so they took it and left January down as unpaid but said as soon as I pay today it wil be reconnected. Just still not even tho account stating it all paid and sorted 

[Matty41]

I had Billing issues over past couple months. Broadband got turned of. Well short of it, bill was completely covered on 19th Feb. Even had engineer out on 20th said all working, had to have a fcc is is, but a automatic thing he said would turn WiFi back on automatically as some reason the restriction not lifted on broadband but has on TV. Gone on account this morning, it now got a notification at top trying say scheduled bill has not been taken, will try in few days. But my account is definetly paid and in credit by 1.50, as even they said on phone it 100% paid 

[Chrisee]

@Matty41 the direct debit process is entirely automatic Sky generate the request roughly 14 days before the payment is due, Your bank receives that request and makes payment if the account has sufficent cleared funds - payments in take a few days from when deposited before they are cleared - if the first request fails the system tries again in 10 days. If that also fails then Sky's system suspends the service.if you believe that there were cleared funds in your account speak to your bank as they should not have declined the debit

Sky's customer agents cannot vary this by allowing more time but you can change the monthly billing date if it is coming before you pay becomes available. 

[Matty41]

My payment wasn't declined, in Decembejanuary it was as funds were not avaliable. But bill was completely covered this month, had engineer out, them and even sky themselves have said ut all paid etc, that the broadband just restricted still. As for some reason it hasn't automatically been lifted like it should of done, so had put a fccin place. I was just confused at the notification post, to say even my bill says it paid