Broadband not working

[Annieridge]

Hello, I've just moved in to an address 2 weeks ago. I arranged for the broadband to be connected and started 1 day before I moved in. However, despite arranging the set up correctly I'm not connected to internet. It appears I don't have the correct wires for the fibrebox in my home. I need to arrange an enginner, can someone help?

[Addie15]

Hi there, @Annieridge. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Annieridge]

Hello when will an engineer come out i have no wifi

[Lisa-P1987]

Hi there, we have still got an active chat with you. please keep an eye on there for updates.