Discussion topic: Broadband not working - red light on voice, no light on internet

This message was authored by: Charlotte1111 · ‎06 Sep 2024

Broadband not working - red light on voice, no light on internet

This message was authored by: Highlinder · ‎06 Sep 2024

@Charlotte1111 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

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Discussion topic: Broadband not working - red light on voice, no light on internet

Broadband not working - red light on voice, no light on internet

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