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Discussion topic: Broadband not working g

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Avatar for JONATHANHEYWOOD
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This message was authored by: JONATHANHEYWOOD

Message posted on ‎02 Apr 2025 12:09 PM

Broadband not working g

Internet button flashing orange on the hub. Did the same yesterday for a few hours and sorted itself out. No connections have been tampered with. However by replaced a pole outside my house last week which meant I was without connection for a while. This issue has come about since then 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎02 Apr 2025 12:15 PM

Re: Broadband not working g

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@JONATHANHEYWOODD 

 

 

 

If you have a black sky hub cnuld you post your stats

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346 tats

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This message was authored by: jamesn123

Message posted on ‎02 Apr 2025 12:21 PM

Re: Broadband not working g

Posted by a Superuser, not a Sky employee. Find out more

@JONATHANHEYWOOD 

Its possible Openreach have messed up a connection if its started happening since they were up the pole near your home. Have you ran the line test on the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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