Discussion topic: Broadband not working for some reason
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Message posted on 18 Mar 2024 06:47 PM
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Broadband not working for some reason
So as of yesterday, our sky broadband had for some reason started going haywire. The internet light was flashing Amber then going solid Amber then going dark. Then at some point all lights went green and then it all wrong again. This has been repeating for the full 24 hours it's been happening and we do t know what to do. We have already tried our methods we've used when the Wi-Fi acts up and doesn't connect when all four lights are solid green. But it does not work on this problem. We've been meaning to contact Sky but haven't had time and virtual assistant was no help either. So I'm starting a discussion so I can see if anyone is able to help as this is starting to stress my mother out and she already deals with a lot as is. I want to try and help her as best I can.
if anyone is able to help then that would be much appreciated!
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Message posted on 18 Mar 2024 07:29 PM
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Re: Broadband not working for some reason
@TaraFrancis Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
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