Discussion topic: Broadband not working again
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Message posted on 16 Jan 2025 12:51 AM
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Broadband not working again
Almost every day I'm having problems
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Message posted on 16 Jan 2025 06:38 AM
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Re: Broadband not working again
At the time of night you've posted it could be essential maintenance taking place which is done overnight to minimise disruption.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 16 Jan 2025 07:27 AM
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Re: Broadband not working again
It was down yesterday in Keighley. Down since 10 again last night yet service checker says all OK. However local company apps not working properly either so is it maintenance or the fact you can't report an issuenoutside customer service hours?
Message posted on 16 Jan 2025 07:31 AM
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Re: Broadband not working again
Having the same issue. Went down at about 10 last night, still not working this AM... Not impressed...
Message posted on 16 Jan 2025 07:40 AM
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Re: Broadband not working again
@AndyMAN run the service checker in the My Sky app over a mobile connection which will tell you if Sky have been told of an issue affecting your line if it doesn't call them to report the loss of connection lines should be opening now. Scheduled maintenance work will have ceased around 6am or earlier .
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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