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Discussion topic: Broadband not reaching entire house

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This message was authored by: Tbez10

Broadband not reaching entire house

I just had the new fiber installed on Monday at my house. The signal is fine in the office near the equipment but doesn't work well upstairs in the bedrooms. It certainly isn't as good or strong as the old one, but I used boosters. Can you please send me 2 boosters to help amplify the signal within my house. 

 

Thank you, 

Tim

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This message was authored by: TimmyBGood

Re: Broadband not reaching entire house

Posted by a Superuser, not a Sky employee. Find out more

@Tbez10 wrote:

 

Can you please send me 2 boosters to help amplify the signal within my house. 

 


That cannot happen as a result of a forum post.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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