Broadband not reaching all rooms

[Sarahx]

My broadband is not reaching all rooms in my house, I never had this issue with virgin media or talk talk prior to switching to sky. Can this please be fixed as I can not use any devices in my bedroom. 

[JimM1]

@Sarahx What sky hub do you have, black or white!

[TimmyBGood]

@Sarahx 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Sarahx]

• The white one 

[JimM1]

@Sarahx Then as per @TimmyBGood has advised.