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Discussion topic: Broadband not installed

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Avatar for Rick151
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This message was authored by: Rick151

Message posted on ‎25 Jun 2024 01:28 PM

Broadband not installed

My broadband was due to be installed on Friday the 21st of June between 0800am and 1pm but nobody arrived according to the my Sky app it still says that it is due to go live on the 21st what's happening why haven't I been informed of any delays...I have tried the online help bot which was a waste of time all I want is an explanation on why my broadband wasn't installed and an Idea when it will be installed or whether I decide to cancel the broadband.
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎25 Jun 2024 01:40 PM

Re: Broadband not installed

Posted by a Superuser, not a Sky employee. Find out more

@Rick151 

 

Could you enter your full address in the link below and copy and paste the notes below the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: jamesn123

Message posted on ‎25 Jun 2024 02:35 PM

Re: Broadband not installed

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rick151 

Its possible Openreach have had a delay in provisioning your line. I would call Sky to get it sorted.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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