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Discussion topic: Broadband not activated

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This message was authored by: ZerghamBashir

Broadband not activated

I have received a confirmation that my new broadband connection is activated since 30th Sep, after setup completion its not working. It shows connected without internet.
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This message was authored by: caesarome

Re: Broadband not activated

Posted by a Superuser, not a Sky employee. Find out more

@ZerghamBashir 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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