Broadband not activated

[Matt175]

My activation date has come and gone.  No updates.  If I log in it says activation in progress.  If I try a d get help I'm told to call the help centre which will cost me money as ui  have broadband only, no phone.  I just want to talk to a human.

[Highlinder]

@Matt175  What does it say in track orders in my account? When was your activation supposed to happen?

[Matt175]

Hi, for activation it says - Activation  due.  For engineer visit it says - in progress. Activation was due on 23rd.

[Highlinder]

@Matt175 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Matt175]

Much appreciated thank you 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Matt175.