Broadband not activated

[Dominique23]

Broadband was supposed to be activated by midnight the 24th, nothing has been communicated by Sky at all.  We work remotely and use the Internet for work purposes and are now having to fork out for data while using phone as a hot spot. Really unhappy with the service thus far, and am thinking of cancelling and going back to my old and very trustworthy previous supplier.

[caesarome]

The delay is most probably down to Openreach who will be activating your line on behalf of Sky so whatever you do next (find out about the delay or cancel) you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home