Broadband not activated

[Jelena099]

Hi my Broadband and Talk supposed to be activated on 06/10/2022 and it's not activated it's 07/10/2022 now and still nothing and I had this message from Sky "Hello. Your Sky Broadband and Talk will be remotely activated on 06/10/2022 (anytime up to midnight). Once your services are active we'll send you a text to confirm"

And no messages to confirm this still not activated! 

[Highlinder]

@Jelena099 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chrisee]

@Jelena099 the delay could be connected to the fact many Openreach engineers were on strike yesterday. If the order status in My Sky doesnt help give Sky a call as they may know more this morning.

[mini73]

does anybody know how you add your broadband to your sky app please

[Addie15]

Hi, thank you for escalating this. We have sent an invite to Jelene099. 

[Jelena099]

Thanks for your reply,

Most definitely that the reason Openreach workers striking and all customers have to suffer.

No updates from the Sky about the strike action dates I wasn’t aware of it for example and work from home as many of us, not even informed the customers about the delay, nor the alternative activation date.

[Greenfingers001]

Update:

Spoke with @Jelena099 and case is already open with our order recovery experts who will keep customer up to date.

Thanks again for the escalation have a great weekend