Discussion topic: Broadband not Working

Reply

This message was authored by Mags1964

There is no broadband in my home

Reply

All Replies

This message was authored by Mags1964

My hub is showing all the green lights but it is not working 😕

This message was authored by Highlinder

@Mags1964Can you run the service checker on your broadband and also run the broadband test from the links below.

https://www.sky.com/help/servicestatus#/uk/issues

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

Start a new discussion

On average, new discussions are replied to by our users within 4 hours