07 Mar 2024 09:00 PM
08 Mar 2024 07:34 AM
Posted by a Superuser, not a Sky employee. Find out more@Duff65Run the broadband test when it is off and see if this picks up an external fault.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
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