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Discussion topic: Broadband keeps going off

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This message was authored by: Steve683

Broadband keeps going off

Broadband keeps going off two or three amber lights 

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This message was authored by: caesarome

Re: Broadband keeps going off

Posted by a Superuser, not a Sky employee. Find out more

@Steve683 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: Geoff_L

Re: Broadband keeps going off

Does that just lie though?  After running the test tells me everything is great and I'm pulling 14 MB except the router clearly has two greens and a amber rather than the 4 greens.  Having a service checker that doesn't check the service is a extremely poor experience 

This message was authored by: JimM1

Re: Broadband keeps going off

@Geoff_L The lights linked below!

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

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