Discussion topic: Broadband keeps going off
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Message posted on 23 Oct 2025 07:14 PM
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Broadband keeps going off
Broadband keeps going off two or three amber lights
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Message posted on 23 Oct 2025 07:18 PM
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Re: Broadband keeps going off
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Oct 2025 07:30 PM
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Re: Broadband keeps going off
Does that just lie though? After running the test tells me everything is great and I'm pulling 14 MB except the router clearly has two greens and a amber rather than the 4 greens. Having a service checker that doesn't check the service is a extremely poor experience
Message posted on 23 Oct 2025 08:31 PM
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Re: Broadband keeps going off
@Geoff_L The lights linked below!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
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