We keep losing our broadband and it's knocking our devices out we can't use our phones tv computer etc.... the bill is saying paid so we have reset the router and still having problems
Posted by a Superuser, not a Sky employee. Find out more
@Mark5010 If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. Note: the service checker sends routine tests to the hub and won’t necessarily register any issue until the hub fails to respond. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
@Mark5010 Why do you mention that the bill has been paid, have you had trouble not paying before?
You can run the service checker to see if sky are aware of any ongoing problems!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby https://www.sky.com/servicechecker
