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Discussion topic: Broadband keeps failing numerous times a day.

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This message was authored by Beema This message was authored by: Beema

Broadband keeps failing numerous times a day.

My Internet is failing 5 times a day. I've done all the procedures resetting etc and nothing is working.
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband keeps failing numerous times a day.

Posted by a Superuser, not a Sky employee. Find out more

@Beema I assume you are not on a full fibre connection. This is a frequent issue with parial fibre broadband. All you can do is call Sky and see if they can raise a fault with Openreach. The reason why that may not be possible is the automatic systems should be working to stabilise the line. It is only when they cannot do that without droppping spedds below the guaranteed speed for your line or drops reach 10 a day that they intervene. There are many people suffering similar issues which will only be sorted when full fibre is run to your address.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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