@TDTDTD wrote:
I've had a message to say the faster broadband is now up and running but it's been awful. It drops every 15-20 minutes
Presuming this is the actual broadband rather than a wifi issue firstly, unplug the hub for 10 minutes and then reboot.
Have a look at the following to see if they can give any further information if no success with the above, you can also use the MySky app.
https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (run all tests)
It is important to run all possible tests on the above.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub
