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Discussion topic: Broadband keeps dropping

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This message was authored by beavercook This message was authored by: beavercook

Broadband keeps dropping

Broadband keeps dropping, down for an hour at a time sometimes longer, ido all the necessary things like pulling out all the appropriate leads and wires but it still doesn't help. Getting fed up with this as I watch tv through streaming. Was even considering getting sky Stream but what is the point if the broadband is dropping. 
Even when I done the broadband test it says the it's okay but my internet light isn't green 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@beavercook  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Broadband keeps dropping

Posted by a Sky employee

Thanks for escalating this. We’ve sent @beavercook an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Broadband keeps dropping

Posted by a Sky employee

Hi @beavercook 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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