Discussion topic: Broadband keeps dropping since upgrade
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Message posted on 04 Apr 2024 09:57 AM
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Broadband keeps dropping since upgrade
My broadband keeps dropping since I have upgraded. Before upgrade it was absolutely fine. The engineer came to upgrade and now it is awful. I have been with sky for years but no way am I staying unless its fixed. I pay a lot and it is extremely poor. It fixes itself and when I run the test it says everything is fine. But of course by then it's fine because it's fixed itself! But almost daily on a number of occasions it just stops working!
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All Replies
Message posted on 04 Apr 2024 04:15 PM
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Re: Broadband keeps dropping since upgrade
@Haroon2 What did you change from and what are you on now. Did you change from superfast to ultrafast broadband?
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Message posted on 04 Apr 2024 05:51 PM
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Re: Broadband keeps dropping since upgrade
Thanks for your reply. Yes exactly that. From super fast to ultra fast.
Message posted on 04 Apr 2024 06:02 PM
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Re: Broadband keeps dropping since upgrade
@Haroon2 Was this for ultrafsat+ or Gigfast?
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Message posted on 04 Apr 2024 06:23 PM
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Re: Broadband keeps dropping since upgrade
I have just checked, it's ultrafast 1. Even now as I message the WiFi is not working. However when I run the tests on sky it saying everything us running normal
Message posted on 25 Aug 2024 11:14 AM
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Re: Broadband keeps dropping since upgrade
Mine is exactly the same, been fine for years, told by sky upgrading to ultrafast would be better, engineers out, drilled whipped in my wall for new little box., Different engineers up the telephone pole attaching new cables......eversince, rubbish....can't see any difference other than the circle of doom appearing pretty much everyday on what ever I'm watching, sometimes dropping out completely. Using the internet is slower if anything...very disappointed
Message posted on 25 Aug 2024 12:35 PM
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Re: Broadband keeps dropping since upgrade
@Haroon2 When you run the service checker that is showing you historical data and you need to click on broadband to run an updated test on your broadbamd.
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Message posted on 25 Aug 2024 12:37 PM
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Re: Broadband keeps dropping since upgrade
@Mink2 Did they change the router out also when you upgraded your broadband to ultrafast 1?
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