Discussion topic: Broadband keeps dropping out
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Message posted on 26 Jul 2026 06:18 PM
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Broadband keeps dropping out
Broadband appears fine and connection is fast and then it just drops. It will then reconnect, which takes a couple of minutes. Sometimes it then stays connected, sometimes it repeatedly drops. This is now happening several times a day.
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Message posted on 27 Jul 2026 10:28 AM
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Re: Broadband keeps dropping out
Hello @Dunc81, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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