Broadband keeps dropping out

[Davo7]

My broadband keeps dropping out, we think that the external wire has been damaged as we have builders on site, and we need open reach to replace it.

How do we book an appointment

[Daniel0210]

@Davo7 

You will need to contact Sky. These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either your Sky Talk landline or a Sky mobile. Calls to Sky will start automated which may try to send you here to the forum or offer you the online help route. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).