Discussion topic: Broadband keeps dropping out
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Message posted on 14 Nov 2024 11:21 AM
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Broadband keeps dropping out
Although the signal check says it's ok, every room in the house is struggling to pick up the signal. My wife who works from home has had to go to the local library to get broadband.
I was assured by the engineer that all rooms would be serviced, this is not the case.
You must have some sort of booster you can provide me to ensure all rooms receive a better signal??
This has been ongoing since the system was installed.
As it stands, the broadband is hopeless.
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All Replies
Message posted on 15 Nov 2024 09:33 AM
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Re: Broadband keeps dropping out
Hi there EwanDrummond , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 15 Nov 2024 08:33 PM
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Re: Broadband keeps dropping out
Messaging team haven't been in touch, a bit like my broadband, not working properly!!
Message posted on 15 Nov 2024 09:39 PM
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Re: Broadband keeps dropping out
Did you start the chat off with the messaging team in the chat bubble ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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