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Discussion topic: Broadband keeps dropping out…

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This message was authored by: Mahony1

Broadband keeps dropping out…

My broadband is dropping out every few minutes. What is happening with it? If you have known problems why are they not being addressed? This is over the last few days. 

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This message was authored by: caesarome

Re: Broadband keeps dropping out…

Posted by a Superuser, not a Sky employee. Find out more

@Mahony1 

You could try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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