@Sthelens123
This isnt live chat with Sky, you've posted an identical message in the same thread 3 times now, you dont need to do that. The forum is mostly customer to customer based and someone may not reply to your thread for hours or days or ever. If this isnt what your looking for then I would recommend you call Sky.
If you still want help from the forum then please post your router stats.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
