0

Discussion topic: Broadband keeps disconnecting.

Reply
Avatar for JoTiggerz14
Level 0 icon
What's this?
This message was authored by: JoTiggerz14

Message posted on ‎12 Sep 2026 08:57 PM

Broadband keeps disconnecting.

Hello, my broadband and box were installed friday 11th September. I am having issues keeping my broadband connected to my devices as the PON light keeps going off and so does the blue data light. My sky router light is red and i did reset it to see if that works. It hasnt. Im not too sure what else to try as unplugging and plugging cables hasnt helped.
Report post
Post 1 of 2
113 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎13 Sep 2026 07:10 AM

Re: Broadband keeps disconnecting.

Posted by a Superuser, not a Sky employee. Find out more

@JoTiggerz14 if the PON light contiues to go out call Sky as there looks to be a fault which may require a second engineer's visit.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
72 Views
0 Likes
Reply
Reply