Broadband keeps disconnected every 10 minutes or so

[xavierleo]

My router is dropping out every 10 minutes or so for 5 minutes. IT's not been great for a while for a while but this past day it's diconnecting continually. 

Tried disconnecting all ethernet and wifi devices. Tried leaving it off for a few hours to see if that helps.  Any ideas would be appreciated. 

The syslogs are here:

11:43:29 syslog: Voice Disconnected
11:58:39 syslog: ptm0.1 - WAN link DOWN.
11:58:39 syslog: DHCP lease invalid(WANoE). Connection DOWN.
11:58:42 syslog: Clear IP addresses. IP connection DOWN.
11:58:44 syslog: Voice IP Connection Down
11:58:44 syslog: [ 3724.267000] Line 0: xDSL link down
11:58:44 syslog: [ 3727.327000] Line 0: xDSL G.994 training
11:58:46 syslog: Voice Disconnected
11:59:09 syslog: [ 3741.327000] Line 0: VDSL G.993 started
11:59:09 syslog: [ 3753.327000] Line 0: VDSL G.993 channel analysis
11:59:09 syslog: [ 3753.542000] Line 0: VDSL2 link up, Bearer 0, us=17000, ds=24998
11:59:09 syslog: [ 3753.542000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
11:59:11 syslog: sky dhcpc client (v0.0.1) started
11:59:52 syslog: WAN IPV6 UP
11:59:52 syslog: Voice IP Connection Up: [content removed]
11:59:52 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [content removed]
11:59:59 syslog: ptm0.1 - WAN link UP.
11:59:59 syslog: Received valid DHCP lease from server. Connection UP.
11:59:59 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [content removed]
12:00:02 syslog: Voice Disconnected
12:00:04 syslog: bind 0.0.0.0 - Address already in use
12:00:04 syslog: bind 0.0.0.0 - Address already in use
12:00:04 syslog: bind 0.0.0.0 - Address already in use
12:00:04 syslog: bind 0.0.0.0 - Address already in use
12:29:43 syslog: WAN IPV6 UP
12:30:21 syslog: Lease renewed 3600 [content removed]
12:41:26 syslog: ptm0.1 - WAN link DOWN.
12:41:26 syslog: DHCP lease invalid(WANoE). Connection DOWN.
12:41:29 syslog: Clear IP addresses. IP connection DOWN.
12:41:30 syslog: Voice IP Connection Down
12:41:30 syslog: [ 6281.000000] Line 0: xDSL link down
12:41:30 syslog: [ 6284.357000] Line 0: xDSL G.994 training
12:41:33 syslog: Voice Disconnected
12:41:56 syslog: [ 6298.357000] Line 0: VDSL G.993 started
12:41:56 syslog: [ 6310.357000] Line 0: VDSL G.993 channel analysis
12:41:56 syslog: [ 6311.301000] Line 0: VDSL2 link up, Bearer 0, us=17000, ds=25000
12:41:56 syslog: [ 6311.301000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
12:41:58 syslog: sky dhcpc client (v0.0.1) started
12:42:30 syslog: ptm0.1 - WAN link UP.
12:42:30 syslog: Received valid DHCP lease from server. Connection UP.
12:42:30 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [content removed]
12:42:34 syslog: bind 0.0.0.0 - Address already in use
12:42:34 syslog: bind 0.0.0.0 - Address already in use
12:42:34 syslog: bind 0.0.0.0 - Address already in use
12:42:34 syslog: bind 0.0.0.0 - Address already in use
12:42:43 syslog: WAN IPV6 UP
12:42:43 syslog: Voice IP Connection Up: [content removed]
12:42:43 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [content removed]
12:42:46 syslog: Voice Disconnected

Moderator note: personally identifiable information removed

[cookiemonsteruk]

@xavierleo 

, us=17000, ds=25000

Something really bad looking with those figures

Could you post your hub stats as well

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[xavierleo]

@cookiemonsteruk 

Sure, thanks for any ideas here - 

System Details
ManufacturerSky
ModelSR203
Firmware Version7.03.0100.R
DSL Firmware VersionA2pvfbH043p1.d26u

Modem
Modem StatusConnected
Traffic Type:PTM
Line Rate - Upstream (Kbps):17000
Line Rate - Downstream (Kbps):25000
IPv6 Loopback Address[content removed]

Broadband Port
MAC Address[content removed]
IPv4 Address[content removed]
Network TypeMER
IPv4 Subnet Mask255.255.252.0
Gateway IPv4 Address[content removed]
IPv4 Domain Name Server[content removed]
Gateway IPv6 Address[content removed]
IPv6 Domain Name Server 
IPv6 Global Address[content removed]
IPv6 Link Local Address[content removed]
IPv6 Delegated Prefix[content removed]

LAN Port
MAC Address[content removed]
IPv4 Address[content removed]
DHCPv4On
IPv4 Subnet Mask255.255.255.0
IPv6 ULA[content removed]
IPv6 Global Address[content removed]
IPv6 Link Local Address[content removed]
DHCPv6On

WiFi Port
Name (SSID) [content removed]
Region Europe
Current Channel 11 (2.4 GHz), 36 (5 GHz)
WiFi AP Enabled
Broadcast Name Yes

Connection Status
Connection Time01:38:36
Connecting to ServerConnected
NegotiationMER
AuthenticationAUTO
IPv4 Address[content removed]
IPv4 Network Mask[content removed]
IPv6 Global Address[content removed]
IPv6 Link Address[content removed]
IPv6 Delegated Prefix[content removed]

Moderator note: personally identifiable information removed

[xavierleo]

[cookiemonsteruk]

@xavierleo 

Your line attenuations look fine so you could get 60-70Mbps and you would expect them to be much higher for an external fault.

On the other hand 20Db noise margin is way to high.

You would need to call sky on 150 from your sky landline to report the fault or we can escalate it to sky for you