Discussion topic: Broadband keeps cutting out
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Message posted on 10 Jan 2025 10:20 PM
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Broadband keeps cutting out
Hi i've restarter my router multiple times but my wifi keeps cutting out. Is the problem more wide spread?
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Message posted on 11 Jan 2025 08:05 AM
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Re: Broadband keeps cutting out
@gemman if you mean are other people getting similsr issues the answer is yes but the issue is not caused by one single fault. The recent bad winter wetather does cause issues especially with services delivered over copper lines. These lines can be decades old and do develop faults which means water and ice can cause the connection to drop.
The problem is Openreach, whose network Sky use, are reluctant to send out engineers until the number of line drops is around 10 a day or the automatic line management systems cannot stabilise the line without dropping speeds below the guaranteed minimum. Basically you can report the ussue to Sky butvthey msy not be able to get it fixed.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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