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Discussion topic: Broadband keeps buffering

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This message was authored by: GP5551

Broadband keeps buffering

Ive contacted Sky numerous times regarding my broadband buffering. This needs to be addressed.thishas been going on for months. Seriously thinking of cancelling my Sky 

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This message was authored by: Chrisee

Re: Broadband keeps buffering

Posted by a Superuser, not a Sky employee. Find out more

@GP5551 buffering is normally caused by poor WiFi connection between the hub and the device you are using to stream. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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