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Discussion topic: Broadband issues
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This message was authored by: Rchappell_-
Message posted on 14 Aug 2026 06:56 PM
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Broadband issues
We are very unsatisfied with the connection we are getting through our WiFi. We recently upgraded to what we were told was a better connection but have had nothing since issues. The WiFi turns on and off intermitently all day, every day! The signal upstairs is awful and it doesn't even reach to our back door. Even when stood or sat next to the router it is terrible.
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This message was authored by: Brill+Gill
Posted by a Sky employee
Message posted on 15 Aug 2026 10:09 AM
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Re: Broadband issues
Hi @Rchappell_-, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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