0

Discussion topic: Broadband issues

Reply
Avatar for Papahet
Level 1 icon
What's this?
This message was authored by: Papahet

Message posted on ‎20 Jul 2026 06:43 PM

Broadband issues

I received my new sky max hub but it won't connect to my sky
Report post
Post 1 of 4
101 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎20 Jul 2026 07:36 PM

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@Papahet 

What is happening when you try to connect a device to your wifi network and what device is it ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 4
93 Views
0 Likes
Reply
Avatar for Papahet
Level 1 icon
What's this?
Topic Author
This message was authored by: Papahet

Message posted on ‎20 Jul 2026 08:11 PM

Re: Broadband issues

  • The hub is the new white sky max hub for some reason it doesn't connect to my sky TV for me to access my apps such as Netflix YouTube prime 
Report post
Post 3 of 4
76 Views
0 Likes
Reply
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎21 Jul 2026 07:37 AM

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@Papahet what Sky TV system do you have? If the problem TV is using a Sky Q mini box then things will have changed. The new hub cannot be connected directly by WiFi to Q minis instead using the WPS buttons on the mini and the main Q box connect the mini that way.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 4 of 4
42 Views
0 Likes
Reply
Reply