Broadband issues

[Canhsau]

A few days ago, there was an outage in my area and Sky confirmed it’s now fixed.

However, since the repair, my Internet light on the Sky Hub has been solid red.

I’ve already restarted and factory reset the router, and checked all the cables.

it was connected for fews hours and disconnected again. Its happening for fews days now.

Could you please run a line test or check if my broadband line was reconnected properly after the outage?

Thank you!

[caesarome]

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@Canhsau wrote:

Could you please run a line test or check if my broadband line was reconnected properly after the outage?

Thank you!

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Sorry @Canhsau but this is community where Sky customers help each.

You could try running this line test to see if it picks up any issues:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.