Broadband issues

[Darrenk1]

I joined only this week and my speeds are nowhere near the agreed speed. Also, I live in an area with poor mobile coverage and need to connect my phone for better signal and my phone is not connecting with the hub. I have reset the device and the hub numerous times. 

[TimmyBGood]

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@Darrenk1 wrote:

 Also, I live in an area with poor mobile coverage and need to connect my phone for better signal and my phone is not connecting with the hub. 

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Is that an analogue handset plugged into the phone port on the rear of the Hub, and what colour is the 'voice' LED?

[JimM1]

@Darrenk1 Help links you may find useful to you!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a