Discussion topic: Broadband issues

This message was authored by: Nick249 · ‎03 Oct 2025

We are having to move the router from the upstairs bedroom to the socket in the hall.

i don't think the socket in the hall is connected properly. How can i get this fixed?

thanks, Nick

This message was authored by: TimmyBGood · ‎03 Oct 2025

Typically you'd need to book (and pay for) a 'master socket relocation' through Sky. Free fault resolution doesn't extend past the first socket.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Nick249 · ‎03 Oct 2025

How can I book a 'master socket relocation'?

This message was authored by: Nick249 · ‎05 Oct 2025

How do I book a master socket relocation?

This message was authored by: TimmyBGood · ‎05 Oct 2025

By phoning Sky.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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